With Agentforce, your teams are now able to create their own customisable Agentforce agent that is suitable for any department with a library of pre-built skills. These Agentforce skills span across CRM, Slack, Tableai, specific partner use cases, as well as your own customised skills. Agentforce also offers the ability to connect and integrate with existing API systems or with Mulesoft's pre-built connectors to take action across over 40 systems.
Agentforce is now available for use within Slack, brining customisable digital labour directly to where your work happens. With Slack integration, all of your employees can now seamlessly collaborate with Agentforce directly in Slack, allowing for a more streamlined workflow to handle busy work tasks, answer questions, and deliver instant expertise, so that your team can stay focused and productive on high-impact work. Agent force can now learn from conversational data to provide more detailed and better informed answers, improving the relevancy of answers for you and your team.
Agentforce utilises the power of the Atlas Reasoning Engine, which has been upgraded to be smarter with enhanced reasoning capabilities and data retrieval techniques. The improvements made to the Atlas Reasoning Engine enables Agentforce to engage in deeper thought processes when presented with complex, multi-step questions. Data that has been enriched with additional customer-specific metadata enables more in-depth reasoning capabilities so that Agentforce can take the best course of action and deliver accurate, well-researched responses with inline citations for you teams.
